Communucation Studies

Email continues to be the most common type of written communication in most businesses. You can follow a variety of principles to use it effectively: (1) use it for the right purposes, (2) ensure ease of reading, (3) show respect for others’ time, (4) protect the privacy and confidentiality of others, (5) respond promptly, (6) maintain professionalism and appropriate formality, (7)?manage emotion effectively, and (8) avoid distractions.? Typically, as you write an email message, you should do the following: (1) provide a short, descriptive subject line, (2) use greetings and closings effectively, (3) keep your message brief yet complete, (4) clearly identify expected actions, (5) provide a descriptive and professional signature block, and (.Routine messages should be direct and front-loaded. The primary message should have 10 words or fewer, and you should typically place it in the subject line of your email to immediately capture attention. Furthermore, the primary message should appear in the first or second sentence of the message and again in the closing if your message is several paragraphs long. Best to use headings if several main topics. (readability). In the body of the routine message, you should provide short paragraphs with related details. To make sure your message receiver will comply, include all needed information. As you draft the message, aim for a helpful, professional, and reader-centered tone. Focus on making the message easy to read. Readers expect to understand your primary message in less than 10 to 15 seconds, so use short sentences and paragraphs. Paragraphs should generally be between 20 and 80 words. Design your message so that readers can find information in just moments. Use headings, bullets, numbering, special formatting, and external links to relevant information to highlight key ideas. Read the case below and complete the instructions that follow. Case Haniz Zogby is a marketing specialist at Ingram Publishing, and Jaclyn Peha is a technology intern. Hanz and Jaclyn recently met about making changes to the website. Hanz thought the conversation went well and they reached some agreements about how to proceed. Jaclyn, on the other hand, though she was not given a fair chance to express some of her ideas and feels that Haniz dominated the conversation and did not allow her to express her ideas. She thinks the plan to develop the website is incomplete because it does not involve the integration of social media. Jaclyn is just an intern and Haniz technically is not her boss, but he is the lead person on the project. She wrote a late-night angry email to Haniz with her complaints. Now Haniz wants to resolve an uncomfortable situation with Jaclyn and make progress on improving the website. Note: Scenario reprinted with permission from McGraw-Hill. Signature Assignment: Case: Handling an Angry Email Instructions Assuming the role of Haniz, write an email (of no more than 700 words) to your senior project manager (not to Jaclyn) who also oversees Jaclyn’s internship. Address the following in your email: ? Explain the situation in the message of the email and the type of incivility (passive or active) you observed from Jaclyn. ? Compare and contrast spoken versus written communication and assess the most effective communication methods to handle an emotionally charged email. (must use outside reference here) ? Recommendation –  how you and Jaclyn could build and maintain a working relationship by using reinterpretation in response to the angry email. ? Write a Conclusion paragraph addressing the effectiveness of the communication processes used to achieve organizational goals and suggest a plan to defuse the situation and resolve any differences to remove the tension and move forward. Format your business email with a descriptive subject line, greeting, message (with headings for each main topic) , conclusion, pleasant closing, and a complete professional signature block. Use correct grammar, spelling, and sentence structure. Use the bold words above in your headings (readability). This is not just a student opinion paper – must use a credible, published source on business communication – also cite/reference(s). For more information on Email read this: https://en.wikipedia.org/wiki/Email

Telecommunications Case Assignment (part A – 60 points) Identify a network in which you are familiar with. What topology is used? What, if any, penetration testing is done? What is considered best practice? In this paper, you should compare the best practices of testing and topologies to the network you have identified and contrast the two. Your paper should be two pages in length with at least one reference in APA format (and accompanying citation) to back up your opinion. Remember do not just submit opinion – reference academic peer-reviewed work. Executive Program Practical Connection Assignment Part B – 20 points At UC, it is a priority that students are provided with strong educational programs and courses that allow them to be servant-leaders in their disciplines and communities, linking research with practice and knowledge with ethical decision-making. This assignment is a written assignment where students will demonstrate how this course research has connected and put into practice within their own careers. Assignment: Provide a reflection of at least 500 words (or 2 pages double spaced) of how the knowledge, skills, or theories of this course have been applied or could be applied, in a practical manner to your current work environment. If you are not currently working, share times when you have or could observe these theories and knowledge could be applied to an employment opportunity in your field of study.  Requirements: Provide a 500 word (or 2 pages double spaced) minimum reflection. Use of proper APA formatting and citations. If supporting evidence from outside resources is used those must be properly cited.  Share a personal connection that identifies specific knowledge and theories from this course.  Demonstrate a connection to your current work environment. If you are not employed, demonstrate a connection to your desired work environment.  You should NOT provide an overview of the assignments assigned in the course. The assignment asks that you reflect on how the knowledge and skills obtained through meeting course objectives were applied or could be applied in the workplace.  For more information on Program, Practical Connection read this: https://en.wikipedia.org/w/index.php?title=Special:Search&search=program+practice+collection&fulltext=1&profile=default&ns0=1

 From your experiences, describe 1) an instance when poor communication made a situation bad or worse and 2) an instance when good communication made a situation better. Without revealing personal information, be as descriptive as possible, telling what was going on and how the situation was made bad/worse and better, respectively. Finally, discuss what could have been done to make the poor communication better. One page, please! For more information on Poor Communication read this: https://en.wikipedia.org/wiki/Communication

For Professional Experience #5, you will develop a promotional message. This can be an email, letter, infographic, image, or any other relevant material that answers the following question: Why should students take a Professional Communications course? Instructions: Step One: Choose the type of file you want to use to develop your promotional message (Word document, PowerPoint, etc.) and open a new file in that type and save to your desktop, using the following file name format:Your_Name_Wk9_PromotionExample: Ed_Buchanan_Wk9_PromotionStep Two: Develop a promotional message that is no more than one page to explain why students should take a professional communications course.Step Three: Submit your completed promotional message file for your instructor’s review using the Professional Experience #5 assignment link the Week 9 in Blackboard. Check that you have saved all changes and that your file name follows this naming convention:  Your_Name_Wk9_Promotion.In order to receive credit for completing this task, you must: Ensure your message is no more than one page. Provide an effective answer to the question of why students should take professional communication class. Submit the file to Blackboard using the Professional Experience #5 link in the week 9 tab in Blackboard. Note: This is a pass/fail assignment.  All elements must be completed simulating the workplace environment where incomplete work is not accepted. The professional experience assignments are designed to help prepare you for that environment. To earn credit, make sure you complete all elements and follow the instructions exactly as written. This is a pass/fail assignment, so no partial credit is possible. Assignments that follow directions as written will receive full credit, 22 points. Assignments that are incomplete or do not follow directions will be scored at a zero. The specific course learning outcomes associated with this assignment are:Plan, create and evaluate professional documents. Write clearly, coherently, and persuasively using proper grammar, mechanics, and formatting appropriate to the situation.Deliver professional information to various audiences using appropriate tone, style, and format.Learn communication fundamentals and execute various professional tasks in a collaborative manner.Analyze professional communication examples to assist in revision. For more information on Promotional Message read this: https://en.wikipedia.org/wiki/Promotional_merchandise

Instructions For this assignment, compare and contrast two communication techniques that can be used to improve employee trust and engagement. Feel free to use the channels or techniques discussed in “Communication Provides Foundation for Being a Best Place to Work” by Kathleen Skidmore-Williams—an article that is located in Unit IV Required Reading section—or feel free to research your own. Your assignment should include the components below: Explain why communication is essential in an organization. Explain the ways that effective communication improves employee trust and engagement. Focus on comparing/contrasting two types of channels or techniques (e.g., on-site meetings, employee surveys, workshops). Explain the types of situations where each channel or technique would be most effective. Provide examples and facts for your audience. Avoid simply offering an opinion; rely on valid, academic research. APA format should be used. The assignment should be a minimum of three pages in length. Content, organization, and grammar/mechanics will be evaluated. For more information on Communication Techniques read this: https://en.wikipedia.org/wiki/Common_ground_(communication_technique)

5 questions each 250 words Answer all five (5) of the following questions. Create a word document (12 point font, double-spaced and with your name!) include the questions and email to me by 11:50 on 12/16. No exceptions.  Students are expected to provide proper APA citations – both in-paper – (author’s name, year) after a direct quote, /paraphrase, statistic or graph, as well as a works cited page. 1.  What are the major obstacles to adopting Web 2.0 communication tools in the workplace? Provide examples to support your answer. 2.  Write an email request a letter of reference from one of your professors for graduate school. In this message, include why you want this professor’s recommendation. What tone will you project in your email request? What information would you want them to include that would make it an effect letter? How could you make it easier for your instructor to write this letter for you? How could you show courtesy to your professor since they are using their own time to do this for you? How will you order this message? What will be the subject line?  3.  Assume you own a computer retail store located near your campus (give the store any name you want). You have sold fewer PC’s in recent years due to the strong demand for Macs (Apple computers) among university students.  Write a brief sales letter to reach all student housing units with a goal of encouraging students to purchase PCs from your store. You can do online research to help you contrast PCs with Macs (advantages, functionality, pricing, etc.). Include the components of effective persuasive messages! 4.  Write a brief bad news message concerning the cancellation of a tuition-reimbursement program to your employees. Explain that the company has lost money in three of the past four years and that you need to take action to make the company profitable again. Include the components of effective bad-news messages! Choose three topics of interest that you could research. Write three specific research objectives that could provide a clear direction for you to collect primary data or gather secondary research.  For more information on Communication read this: https://en.wikipedia.org/wiki/Communication

The Lord of Communication: a VIDEO quiz This is a first for my classes – a video quiz. I want you to create a video of yourself answering the quiz questions. Think of it like this: if we were in class, and I asked you to stand up and answer the first question, how would you respond? What would you say and how would you say it? How would you answer the question so we know that you have watched the film and you understand the business ethics concept? AND, just as importantly, how would you communicate your understanding to make OTHERS understand as well. Below is the Lord of War quiz. There are directions on the quiz, so be sure you read them.When answering the questions, please use as much detail and depth as you need to make your point clear to the audience. Your understanding of the characters, the film, and the business ethics concept should be explained using examples and detail from the film. The bottom line is this: I want to be sure you have watched the film, and you understand all of the business ethics concepts we have gone over. The questions on the quiz will show me if you have watched the movie and whether you have gone through the lecture notes. When you are ready, go to the “Student Videos/Speeches (Go React)” section to record your video quiz. There will be some directions there as well, so be sure to follow them.GO REACT NEW_LOW VIDEO QUIZ_2020.pdf GO REACT NEW_LOW VIDEO QUIZ_2020.pdf – Alternative Formats