Education

Making it Visual: Customer Service Representative (CSR) Controlling a Runaway Talker on the TelephonePowerPoint and Presenters Talking pointsI have been asked by my Department Manager to develop a PowerPoint presentation and Talking points (supporting paper) for the Site. The purpose of the PowerPoint is to give concrete examples, suggestions, and ideas to create a more inviting work-training climate at my site, and to entice the staff to read your full paper on the topic. Your department manager understands your desire to make change in the way the employees handle their calls Average Handle Time (AHT) site call center. We need additional research stating that team involvement supports employee’s success. In order for your staff to buy-in to this new paradigm we must have the background knowledge and specific examples (role play between the Customer Service Representative and the Customer) to understand the necessity of change.Therefore, your presentation and paper must:Address role-play,a Average Handling Time Analyze the importance of Controlling a Runaway Talker on the Telephone Describe possible customer runaway talkers’ stressors Summarize current definitions and understandings of controlling the calls from customers. Analyze research-based information regarding how to control a chatty customer.List examples showing the importance of controlling a runaway talkerAnalyze the role of controlling a runaway talker on the telephone.Synthesize an approach, RequirementsThe presentation should include 10-15 PowerPoint slides (enough to entice your coworkers to read your supporting paper) and 1-2 pages for the talking points paper to accompany your visual presentation. Your PowerPoint should include a title slide and reference slide in addition to the 10-15 slides highlighting the major topics described above. The purpose of the PowerPoint is to persuade your employees of the importance of creating an inviting customer climate. The accompanying paper should be well organized and professional and should be written in correct APA format and credible website for a graduate level presentation.Recommended Resources any other resources you seem deem necessaryRetrieved from https://www.callcentrehelper.com/how-can-i-control-a-runaway-talker-on-the-telephone-1693.htmTake a look at our 21 Top Tips for reducing Average Handling Time and 31 More Tips for Reducing Average Handling Time for further advice for talking to chatty customers

Write a 1–2 page paper using what you have learned in this course and at least one external source.Examine each of the following topics for one group of your choice in the LBGTQ community:

Complete the VARK Questionnaire (link provided below) to determine your preferred learning style.Begin your assignment by identifying your learning style(s).Using your preferred VARK learning style (Visual, Aural, Read/Write, Kinesthetic), describe the strategies you will use to assist you in learning the content for the classes in the scenarios listed below. For each scenario, write 2-3 sentences describing strategies you would use to overcome the learning obstacles presented in the scenarios. Be sure to answer the questions based upon YOUR learning style(s). Example: “If my English professor lectures as his primary teaching style, I would…”ScenariosYour English professor lectures as his primary teaching style. Your History professor likes to tell stories to the class, but she does not spend much class time on the class material.On the first day of school, your Math professor tells you that 50% of the students in this class will drop it by the third week of school. She is cold, distant, and unapproachable.Your Biology professor covers many terms in class you do not know. You feel lost most of the time.Your professor presents many complicated graphs and diagrams during class, and he does not spend enough time explaining them.Your computer professor uses PowerPoint during lectures, but he clicks the slides too fast for you to keep up. When you ask him to go back to a particular slide, he frowns with displeasure.

Using the doctoral study document, you selected previously, write a 2- to 3-page paper. In your paper:Select two, of the 10 rubric items from the EDD Minimum Standards Rubric, to analyze for the doctoral study you selected.Identify at least one example from the doctoral study that is supported by each rubric you selected.Briefly describe how rubrics provide a foundation for quality and how the student should aim higher in their study.Write your analysis, and provide APA citations and references to support your analysis.

Assignment:Investigate three resources (website, article, video, etc.) on the topic of social development issues in early childhood and complete the following steps.In an essay of 1500-1750, summarize your findings by addressing the following main points of each resource you selected. You will repeat this sequence for each resource. The word count is for the total essay, not each resource.• Who was the focus of the resource (e.g., first graders? parents? etc.)? What was the resource discussing? What did it suggest? What were the findings?• Where was the context (learning environment? grade level? home? etc.)?• Why is this important to the field of early childhood learning environments? Be specific in explaining the connections of your resource to the course materials and topic for this week.• How will it help you as an early childhood professional in the learning environment? List at least two things you will do in the learning environment as a result of the information you learned from the resource.Be sure to include references and weblinks to the three resources you chose. Your essay should be about 1200 words and should include at least three (3) citations. The sections should be clearly marked with headings so that your instructor knows which points you are addressing. Follow the guidelines for APA writing style. The title page and references page so not count towards the minimum word amount for this assignment.

**Assignment is due within 28 hours******Must use APA **A student notifies you that she has been subjected to bullying through a classmate’s Facebook page. In 500-750-words, address the following:Steps you are required to take that are consistent with state statutes, your district’s school board policies, faculty handbook, and the student handbook;Any First Amendment arguments you think the student with the Facebook page may raise; andResponses you could make to the First Amendment arguments that are consistent with the cases in the assigned readings.Prepare this assignment according to the guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is not required.This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.You are required to submit this assignment to LopesWrite. Refer to the LopesWrite Technical Support articles for assistance.

1) Answers to Career Questions (30 points)2) Completed Educational Plan (70 points)

Discussion Board Must use 500 words APA Format one *Bible Reference and  *Human fundamentals to human growth and developmental Infancy References. Also 3 replies 250 words each. Do the Discussion Board now and the replies will be sent to you.Topic: Case StudyThread: For your thread, you will develop a case study by creating a scenario involving a child between 3–12 years of age. Write as if the child is being referred to you or your agency for help with a presenting developmental or behavioral problem. Include adequate, yet concise information. You only need to include the most relevant details. This should include demographics, family dynamics, parenting styles, cultural considerations, influence of religion, behavioral history of the child, temperament, and other pertinent facts that make your case unique. **** Do not make your presenting problem a mental illness diagnosis like bipolar disorder or conduct disorder. Instead, the issue must be relevant to development and the challenges related to development for a child this age. ****You must include enough detail and clarification that your classmates can analyze your case study using the theories and developmental concepts from the reading(Brief Example: John is 3 years old and has just been placed in foster care. His parents were arrested after it was discovered that they were manufacturing methamphetamines in their home. His foster parents say that he cries uncontrollably and has tremors. He does not walk well and has a limited vocabulary for his age. They wonder if he has been exposed to drugs. Apparently, John and his mother stayed in the home and rarely left. The father worked various day jobs, sold drugs, and was only home late at night. His mother was very protective and affectionate towards him but established very few rules, and he was allowed to wonder freely in the home, eat when he wanted to, and sleep wherever he wanted to.)

A critical analysis is your reaction to the information in an article and your evaluation of the manner in which the information is presented in the article. 1) This critical analysis section of this assignment should be four complete pages, typed, using APA 6th edition format.Directions:For the topic you selected:1. Select four peer-reviewed journal articles to use in your paper. (2 pts)2. List the pointsarguments the author uses to support the thesis or make his main points as the articles relate to your topic. ( 4 pts)3. Evaluate the authors’ presentation in each article. In other words, how well did the author makes his/her point or supports the thesis of the your paper. (4 pts)4. Continue analyzing your assignment by including areas listed below. (10 points) • Criticize the facts or lack of facts, the organization, the tone, the author’s credibility. • Who wrote the articles? What do you know about the authors? • Are the articles straight news reporting, a commentary on some event or situation, an editorial? Is it just the facts or a discussion of something that has happened? • Do the authors appear objective? What kind of language does the author use? Is it emotional? • Are the facts correct, clear? Do they “seem” accurate. Is the information complete? Does it appear that some important facts are omitted? • Do the writers appear to know the subject matter? As you read the articles, do you “feel” that something is missing? Is it logical? Does it present support for his/her argument? • Is there a clear thesis? Is it adequately supported with facts and data? Are inferences made? • How is the material organized, for example: A. Chronological order B. Comparison/contrast C. Definition D. Cause/effect E. Problem/solution

Respond in a paragraph to the discussion board. In your response, DO NOT JUST AGREE OR DISAGREE IN THE RESPONSE, tell the reason for your response. Your response must be at least 100 words. Each answer separately. UseAPA 7.Peer1AnabelWeek 9 Lecture Summary Integrating Multimediaas a ToolBullet PointsMultimedia’s basic functions are creating digital video and creating presentations. Digital video presentations can utilize existing movies that you can find on the Internet or students can produce their own movies. An alternative to printed communication is a multimedia presentation that can incorporate sound, graphics, animation, video, and text.Creating a presentation includes the following steps: plan the content, create a storyboard, options to outline, and change appearance.The first step in movie creation is to add the title and credits. The options include: fonts, colors, and text animation.Digital media presentations allow the student to prepare an innovative approach to communicating their information. Creating multimedia presentations requires students to use presentation technology to communicate their ideas. Students can build their communication skills by creating presentations that best use text, graphics, charts, audio, animations, or digital video to relay the intended message.SummaryThe design of an integrated lesson using multimedia involves the following steps: matching the objective to computer functions, research and analysis, results presentation, planning computer activities, and assessment. Matching the objective to multimedia functions involves organization of the presentation (planning, design, and layout of the presentation, consideration of the message and content), illustration of ideas, including: photographs, drawings, charts, and graphs, and digital media (research tools, presentation tools). Research and analysis involve the following steps: identify a relevant problem worthy of solving (multimedia supports data collection, multimedia supports data presentation); identify data required to problem solve, such as: sequencing for a story or task, conducting interviews; plan the specific data manipulation (writing a summary of an interview, editing the audio or video from the interview); describe how students are to present the data. Results presentation imply the presentation as an extension of data manipulation. Presentation may include: refinement of the manipulated data, and the result(s). Presentation guidelines to students should include: expectations for the final product, and a rubric for the results presentation. Planning computer activities entail the planning of activities for before, during, and after computer use. The assessment includes to assess subject-matter knowledge and skills, aspects of the technology (quality of audio, quality of images, flow of the digital video production, quality of layout, legibility of text, appropriateness of graphics and animation, sequencing of the presentation), presentation of the material, and student’s role within a collaborative project.Peer 2julioAutism Spectrum DisorderAutism: what is it, and causeAutism is a developmental disorder diagnosed in infancy and early childhood, characterized by social and emotional issues. The cause of autisms is unknown may relate to variables of genetic and environmental factors.Autism and Related disordersAutisms and related disorders are a group of developmental disorders that include (1) autism spectrum disorder characterized by deficits in communication, social interaction, and repetitive patterns of behavior. (2) Asperger’s disorder, a milder form of autism characterized by difficulty in social relations and verbal and non-verbal communication. (3) Pervasive developmental disorder (PDD) and autism spectrum disorder are used interchangeably. A PPD diagnosis does not fully meet the criteria for autism spectrum disorder; the person does have some but not all characteristics of autism. (3) RETT syndrome primarily afflicts girls that affect nearly every aspect of a child’s life—characterized by abnormal hand movement, loss of ambulatory skills, loss of communication abilities, breathing problems, seizures, scoliosis, abnormal sleep patterns, and other symptoms. (4) Childhood disintegrated disorder, also known as Heller disorder, child development is normal occurring through infancy and early childhood with a sudden and severe reversal of language and social functioning and motor skills.Symptoms and treatmentsAutism symptoms are generally characterized by deficits in social interaction, verbal and non-verbal communication, over or under reaction to sound, smell, taste, sight, touch and other sensory issues, lack and avoidance of eye contact, and repetitive behavior patents. There is no medical cure. Treatments include speech and language therapy, physical and occupational therapy, and applied behavior analysisDiagnosisSymptoms and characteristics vary from person to person from very mild to severe. Early indicators include no babbling or pointing by the age of one, no viable words by 16 months, or use of two-word phrases by the age of two. Other symptoms include poor eye contact, repetitive or stereotypy behavior patterns, and lack of social responsiveness.PrevalenceAutism is a neurological disorder it affects the brain. Biological or heredity factors may play a role. One present of the world population has autism spectrum disorder. In the United States, 1 in 68 children is diagnosed with autisms and is more prevalent in boys.What is Exceptional Student Education for Children Who are GiftedExceptional student education (ESE)Children with special learning requirements call exceptional students; this includes children with superior intellectual development and capable of high performance, refer to children who are gifted. The reason for exceptional student education (ESE) is to help each child to progress through school and prepare them for adulthood.ReferralEvaluationParents or teachers usually initiate referrals for ESE gifted services. These children exhibit rapid ability for learning, and to reason or have high scores in standardized assessments. Before referral to ESE, strategies are implemented for the student to progress in the general classroom. If these strategies are not effective, a referral for an evaluation is made.Eligibility and determinationFor an individual evaluation, written parental consent is required, and the evaluation is based on the student’s strength, learning needs, problems, and interests. The evaluation consists of tests, observations, interviews, and other information. Determination is made through an eligibility staffing meeting, student information is discussed, and a determination of ESE services for gifted students is made based on the criteria under the Florida Administrative Code, rule 6A-6.03019.Development of first Educational Plan (EP)Once the student is eligible for ESE services, a meeting is held to develop an EP. The EP team consists of parents and school staff. Parents are encouraged to participate. The EP documents determine what special services are needed, the student’s present level of performance, goals are established, and how to proceed, and reporting and measurement standards are established. In addition, a determination where services will be received, such as in the general education classroom, in a gifted class, or a combination of both. Before ESA services are provided, parental consent is required, and the EP must be drafted. The EP is reviewed at least every three years for students in grades of kindergarten to eight. For students, in grades between ninth to twelve at least every four years. As the need for the student changes over time, parents and the EP team members can request a meeting to change services.Parents as part of the teamSchool staff, principals, and ESE administrators provide information to answer questions about parent participation, rights, and responsibilities. Procedural safeguards are summary and are provided at the time of consent for an individual evaluation.SummaryStudents with autism are sometimes categorized or label as children who are gifted. These students who have been diagnosed with autism may have average or high intellectual capabilities; however, because of the associated social and behavioral issues leaning and school performance may vary or may have specific learning disabilities. These children may have few problems with speech and communication but may have problems with understanding, processing language, or have restrictive and repetitive behavior patterns. ESE services provide the support need to progress through school through intervention strategies that meet their unique needs. That may include, self-regulation, social awareness skills, and control of sensory issues.