[SOLVED] Retail Banking

Retail Banking is a mass segment that has a large customer base involving high-volumeand low-value transactions. Describe the role and application of Technology that Banksare using to manage business volume, operational complexities, risk, and customerservice. (10 Marks)3. “Bank Conventional Limited” is a well-established traditional Retail Bank operating inIndia and is almost a 75-year-old Bank. It relied very heavily on its strength of physicaldistribution of about 1000 branches across in the country. Over the last 10 years thisBank did not invest much on Technology. On the other hand, a new generation bankcalled “Bank Modern Limited” has always been tech savvy with substantial investmentevery year on new technology etc., This Bank was started in 2010 and currently has abranch network of 100 Branches only.a. Analyze the various challenges that ‘Bank Conventional Limited’ will be facing todayacross multiple operational and business parameters (5 Marks)b. Analyze the various benefits that ‘Bank Modern Limited’ enjoy today across multipleoperational and business parameters (5 Marks)