Social Media in Healthcare discussion

Social Media in Healthcare discussion Social Media in Healthcare discussion Write 2 pages APA Style. I have attached the book just in case it is needed. I got this questions from Chapter 12. Social Media in Healthcare discussion essentials_of_health_informatio___jean_a_balgrosky.pdf World Headquarters Jones & Bartlett Learning 5 Wall Street Burlington, MA 01803 978-443-5000 [email protected] www.jblearning.com Jones & Bartlett Learning books and products are available through most bookstores and online booksellers. To contact Jones & Bartlett Learning directly, call 800-832-0034, fax 978-443-8000, or visit our website, www.jblearning.com. Substantial discounts on bulk quantities of Jones & Bartlett Learning publications are available to corporations, professional associations, and other qualified organizations. For details and specific discount information, contact the special sales department at Jones & Bartlett Learning via the above contact information or send an email to [email protected]. Copyright © 2015 by Jones & Bartlett Learning, LLC, an Ascend Learning Company All rights reserved. No part of the material protected by this copyright may be reproduced or utilized in any form, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without written permission from the copyright owner. The content, statements, views, and opinions herein are the sole expression of the respective authors and not that of Jones & Bartlett Learning, LLC. Reference herein to any specific commercial product, process, or service by trade name, trademark, manufacturer, or otherwise does not constitute or imply its endorsement or recommendation by Jones & Bartlett Learning, LLC and such reference shall not be used for advertising or product endorsement purposes. All trademarks displayed are the trademarks of the parties noted herein. Essentials of Health Information Systems and Technology is an independent publication and has not been authorized, sponsored, or otherwise approved by the owners of the trademarks or service marks referenced in this product. There may be images in this book that feature models; these models do not necessarily endorse, represent, or participate in the activities represented in the images. Any screenshots in this product are for educational and instructive purposes only. Any individuals and scenarios featured in the case studies throughout this product may be real or fictitious, but are used for instructional purposes only. This publication is designed to provide accurate and authoritative information in regard to the Subject Matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the service of a competent professional person should be sought. Production Credits Executive Publisher: William Brottmiller Publisher: Michael Brown Associate Editor: Chloe Falivene Production Editor: Sarah Bayle Senior Marketing Manager: Sophie Fleck Teague Art Development Editor: Joanna Lundeen Art Development Assistant: Shannon Sheehan Manufacturing and Inventory Control Supervisor: Amy Bacus Composition: diacriTech Cover Design: Kristin E. Parker Rights and Photo Research Coordinator: Ashley Social Media in Healthcare discussion Dos Santos Cover Image: © John Swanepoel/Shutterstock, Inc. Printing and Binding: Edwards Brothers Malloy To order this product, use ISBN: 978-1-284-0-3611-4 Library of Congress Cataloging-in-Publication Data Balgrosky, Jean A., author. Essentials of health information systems and technology / Jean A. Balgrosky. p. ; cm. Includes bibliographical references and index. ISBN 978-1-4496-4799-5 I. Title. [DNLM: 1. Health Information Systems. 2. Medical Informatics. W 26.55.I4] R858 610.285—dc23 2014011074 6048 Printed in the United States of America 18 17 16 15 14 10 9 8 7 6 5 4 3 2 1 Dedication This book is dedicated to the information technology professionals working day after day in and on behalf of healthcare organizations across the country without whose work, nothing described in this book would be possible. Table of Contents Preface Prologue Acknowledgments About the Author Contributors Section I Understanding Health Information Systems and Technology Chapter 1 Alignment: Health Information Systems and Current Challenges in Health Care Learning Objectives Introduction Healthcare Cost and Quality Issues Motivation HIS and the U.S. Government’s Role and Goals in Health Care The Quality Crisis Furthers U.S. Government Involvement in HIS Consumer Expectations and Engagement Uses of HIS in Other Countries Protecting the Public’s Health Summary Key Terms Discussion Questions References Chapter 2 HIS Scope, Definition, and Conceptual Model Learning Objectives Introduction HIS Uses in Organizational and Community Settings Summary Key Terms Discussion Questions References Section II Systems and Management Chapter 3 HIS Strategic Planning Learning Objectives Introduction HIS Strategy: Organizational Strategy as Its Roadmap HIS Strategy: Where Do We Begin? Why HIS Strategy Matters HIS and Technology Strategy: Advancing Public Health HIS and Technology Strategy: Architecture Builds a Strong House HIS and Technology Support of Organizational Goals HIS and Technology Strategy and Plans: Follow-up with Tactical Details Issues of Change and the Need for Governance Summary Key Terms Discussion Questions References Chapter 4 HIS Application Systems and Technology Learning Objectives Introduction HIS Applications Technology Summary Key Terms Discussion Questions References Chapter 5 Managing HIS and Technology Services: Delivering the Goods Learning Objectives Introduction Managing Process Managing People Summary Key Terms Discussion Questions References Chapter 6 Implementation Learning Objectives Introduction Stages in Implementation Reasons for HIS and Technology Project Successes and Failures Summary Key Terms Discussion Questions References Chapter 7 Leadership and Adoption of HIS and Technology Learning Objectives Introduction HIS Leadership from an Organizational Perspective Realizing the Value from HIS and Social Media in Healthcare discussion Technology Investments Presidential/Political/National Leadership Perspective in HIS and Technology Leadership from Public Health Researchers and Scientists Leadership of Professional Organizations in HIS and Technology Adoption of HIS and Technology Summary Key Terms Discussion Questions References Section III Health Informatics Chapter 8 Health Informatics Learning Objectives Introduction Health Informatics Definition and Purpose Additional Motivation to Pursue Health Informatics Relationship of Health Informatics to Donabedian’s Healthcare Quality Framework Informatics Capabilities and Disciplines Unintended Consequences of Current Uses of HIS and Technology Summary Key Terms Discussion Questions References Section IV Data, Analytics, and Business Intelligence/Clinical Intelligence (BI/CI) Chapter 9 Data Learning Objectives Introduction Data Sources Velocity, Volume, and Variety (Three V’s) and Big Data Data Challenges Data Security and Protection Summary Key Terms Discussion Questions References Chapter 10 Business and Clinical Intelligence Learning Objectives Introduction Healthcare Business and Clinical Intelligence History of BI and CI Current Challenges for Analytics Models for Data Architecture and Strategy Examples of BI/CI at Work The Future of BI/CI Summary Key Terms Discussion Questions References Section V Research, Policy, and Public Health Chapter 11 HIS and Research, Policy, and Public Health Learning Objectives Introduction HIS Model: Research, Policy, and Public Health Relationships to HIS Types of Research and Sources of Data from HIS Areas Deserving Special Attention That Rely on HIS Management Summary Key Terms Discussion Questions References Section VI New Directions for HIS and Technology Chapter 12 What Lies Beyond the Current State of HIS and Technology? Learning Objectives Understanding the Future of HIS and Technology eHealth, mHealth, Social Media, and Telemedicine Emerging HIS Technologies and the Human–Machine Relationship Future Directions in Informatics, Data, and Analytics The Effect of New Technologies on Public Health Alignment Between HIS and Technology and the Future Challenges in Health Care and Public Health Issues and Ethics to Consider as the Future of HIS and Technology Unfolds Future Impact of HIS and Technology on Research, Policy, and Public Health Summary Key Terms Discussion Questions References Glossary Index Preface We simply have to look around at our immediate surroundings to see how our world is evolving due to the introduction of disruptive technologies, practically before our very eyes. Health care, the practice of medicine, public health, and health in the lives of individuals are no different—and information technologies (IT) have a lot to do with these changes. Social Media in Healthcare discussion This text addresses health information systems (HIS) and technology, and it is intended to take the mystery out of this subject, which can be daunting to even the most knowledgeable and talented around us—healthcare experts, physicians, nurses, and public health professionals alike. Why? Because unless something that appears foreign or complex or unusual has been carefully and simply explained to us, it remains a mystery, and we tend to avoid the subject, which prompts us to sidestep taking the dive into the world of health information systems and technology. But what a loss, to avoid one of the most interesting, creative, ever-changing topics on the planet! No healthcare professional in any discipline can do her or his work without health information systems and technology. In this text, we dig in and explore together the simple truths and principles about this technical and disruptive subject. When we break it down into basics and principles that apply to any technology or any situation, suddenly what can be an intimidating, seemingly complex subject becomes much clearer. What qualifies me to write about this topic? I have spent my career in the fields of health care, medical records science, health information systems and technology, innovation, and public health. As a chief information officer (CIO) for 20 years in two large, complex health systems, I learned tough lessons about health information technology, planning and managing systems, people, and change, and introducing disruptive technologies into healthcare organizations in a variety of markets across the United States. I learned how to develop HIS strategic plans, negotiate with and manage IT vendors, and implement new systems. In pursuing my PhD, I have learned the art and science of research; as an educator for the past 7 years, I have learned to teach graduate students pursuing their master of public health (MPH), master of science (MS), or PhD in health policy and management degrees. A good deal of my career has been spent explaining health information systems and technology to healthcare professionals, people, and students—those proficient in elements of technology as well as those completely unfamiliar with HIS and technology but expert in their chosen domain of health care such as nursing, medicine, management, quality, laboratory science, finance, or other disciplines. My favorite discipline has always been the clinical side of health care, because, well, that is what health care is all about—caring for people who at a point in their lives find themselves vulnerable and in need of support, care, therapy, and maybe a little education about how to better take care of themselves. This is my bias. As my dear mentor, Dr. Paul Torrens, taught us at UCLA in the introductory course on the U.S. healthcare system, everyone has a bias, and it is important to state what that is at the outset of a conversation, writing, or lecture, so that people can take that perspective into consideration. The clinical side of health care is why healthcare organizations exist; the prevention of disease and harm is the mission of public health. Such organizations do not exist to provide fabulous billing services to the world or terrific strategic plans as a product. Social Media in Healthcare discussion These functions in healthcare organizations are important, but they are support roles, intrinsic to success but ancillary to the real purpose of healthcare organizations and public health—namely, to provide high-quality health care to patients in the practice of medicine as well as public health services to citizens and populations in the pursuit of health. This text, then, is about HIS and technology for health care and public health. It is also about making this complex, potentially overwhelming topic simple. Because curricula in universities and training programs for the health sciences, medicine, nursing, computer science, and other disciplines that lead to careers in health care, medicine, and public health have not included information technology courses until very recently, most people working in healthcare organizations and public health institutions today had absolutely no education or formal training in HIS. And yet, these are exactly the same people who are being asked to make the transformative change using HIS—to take the big leap into implementing disruptive technologies into their clinical and business environments, all while taking care of sick and injured people. This is a tall order, and it can be very stress inducing without proper support and clarification along the way of “what we are doing and why we are doing it.” In fact, computerization of healthcare organizations and public health entities does not need to be a mystery, nor does it need to be as high risk as is it when those entering the process do so without education in the fundamentals of planning, selecting, implementing, using, and reaping the benefits of HIS and the data, information, and knowledge it can produce. My goal in this text is to give you a fundamentals playbook, thereby making HIS and technology more than the “black box” that it seems to so many otherwise highly qualified healthcare professionals or students whose goal it is to understand and work in health care, health policy and management, and public health someday. This text is also intended for those new students who are just preparing for their careers, as they launch into whatever orbits their professional life takes them. Younger students, of course, have the advantage of having grown up with technology as part of their everyday existence, which definitely gives them a leg up in learning about it. But readers should not think that just because smart phones or laptop computers are easy and intuitive for them to use, they do not need to learn the fundamentals of planning, selecting, implementing, managing, and using the large HIS that guide organizations small and large. The disciplines of HIS, informatics, and data management are essentials of healthcare management, the new practice of medicine, and public health initiatives, and these are quite different from using personal computing devices whose applications and functions are integrated at the factory. We are counting on you! Young people starting out in their careers—along with experienced professionals broadening their perspectives, knowledge, and marketability—can carry the day into a better, more costeffective healthcare and public health future. This future will be enabled by innovative uses of HIS and emerging health technologies that can help us take care of patients more effectively in our hospitals, clinics, and physician practices, and help people stay healthier and safer in their daily lives. Industry by industry, segment by segment, and organization by organization, the key principles of HIS strategy, planning, management, and implementation (and key principles for computer systems) are very nearly the same, no matter which types of systems or technologies or organizations are involved. By focusing on fundamentals, guiding principles, management issues, and proven methods, you will be well equipped to deal with HIS selection and implementation projects in your department or organization. My goal is for you to feel confident with your grasp of this subject—HIS—and the health information systems and technology aspects of your professional role. Social Media in Healthcare discussion Whether HIS is your primary focus or is secondary to your role, you will need it to do any job in health care and public health. The firmer your command of the basics of HIS and technology, the more qualified you will be for any new job or opportunity in which you find yourself and that ignites your professional passion. This is true regardless of the specialty, domain, department, function, or type of healthcare organization in which you work. The truth is that no matter which area of healthcare practice you enter—such as project management, nursing, medicine, finance, operations, public health programs and outreach, health education and health promotion, policy, or another role—your job will include health information systems–based and technology-related responsibilities. It will be incumbent upon you to implement systems in your department, function, or organization throughout your career. It is much better to have a handle on the basics and key principles of HIS, so that you will be confident and proficient in those duties. By knowing these principles, you will be able to volunteer for the next HIS implementation project in your organization with conviction—and know that by understanding the basics of technology, you will be able to quickly pick up the technology specifics relevant to each new project. Some readers may become so enamored with HIS at this level that they are spurred to go further and specialize in this area. I am here to share a simple message: You can do it! With emerging education and training programs in IT and a growing number of programs specializing in HIS, plus growing numbers and types of professional and entrepreneurial opportunities, you can make this your career if you so choose. The sky is the limit. Opportunities abound for productive, exciting, and well-paying careers in HIS for the long haul. In whatever area you choose to invest your education and training, HIS and technology will simply make you more proficient in that discipline, better able to innovate compete and reinvent yourself, more valuable to the organization, and more qualified for a wider range of opportunities and responsibilities. The more you know about HIS and technology, the better. Now that you’ve had this heartfelt pep-talk, we will move on to a quick review of the key topics of Essentials of Health Information Systems and Technology. ORGANIZATION OF THIS TEXT This text is organized into sections that follow the HIS model presented in the HIS Scope, Definition, and Conceptual Model chapter and used throughout the text as a conceptual model for framing and organizing the materials and principles introduced. With a picture in your mind of how the various pieces and principles fit together, you will gain confidence in your overall understanding of the many facets of HIS and technology, which in turn will make a lifetime of learning about this area much easier for you from this point forward. I guarantee you will understand something that the majority of people in your organization do not, which provides you with a tremendous opportunity to be a leader in your healthcare career no matter where it takes you. The first section, Understanding Health Information Systems and Technology, begins with the Alignment: Health Information Systems and Technology and Current Challenges in Health Care chapter, which explains why HIS and technology matter so much in health care and public health today. Topics include HIS’s relationship to primary issues in health care today, health care cost and quality, motivations for today’s emphasis on HIS, the role of the U.S. government in HIS in health care and public health today, changing consumer expectations, uses in other countries, opportunities for research and policy making, and relevance to the publ … Get a 10 % discount on an order above $ 100 Use the following coupon code : NURSING10