The Hospitality Industry

Select a company in the hospitality industry that provides good quality and/or service.  It could be a company that has shown creativity in dealing with the corona virus to maintain customers or keep them happy.   What have they done to increase quality and show continuous improvement?  What outcomes/results did they obtain from this?  PROFESSOR’S GUIDANCE FOR THIS WEEK’S LE: Companies always need to look at ways that they can improve their business and stay competitive.  As the hospitality industries open after being closed because of Corona Virus, it is even more important to have a competitive edge.