The Interactions of People
Quality management focuses on managing the interactions of people, processes, technology, and systems to provide exceptional products and services to customers. Edward Deming was one of the important contributors to improve quality at many organizations. Please answer the following questions: Select an organization that implemented a quality program by either using TQM, Six Sigma, or Kaizen. What were the challenges in implementing the program? (Lack of engagement, minimal management support, etc.). What were the results of implementing the program? Make sure you are supporting your answers fully and that your source research is identified with citations and references.
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