Qualitative Study on Patient Satisfaction with Private Hospitals in Dubai Report

Qualitative Study on Patient Satisfaction with Private Hospitals in Dubai Report ORDER NOW FOR CUSTOMIZED AND ORIGINAL ESSAY PAPERS ON Qualitative Study on Patient Satisfaction with Private Hospitals in Dubai Report Hi. I have conducted a qualitative research on patient satisfaction with private hospitals. Qualitative Study on Patient Satisfaction with Private Hospitals in Dubai Report I have stated the results in table in the report, however need some writing to be down for the headings highlighted in the document attached. Under each highlighted heading, please feel free to edit and add to what I have already written, and answer the questions in some of the headings as well. final_project_customar_satisfaction_i A Qualitative Study on Patient Satisfaction with Private Hospitals in Dubai College of Business Administration Prepared and Submitted by: Submitted to: Submitted on: Executive Summary This research was carried out to determine the satisfaction level of the customers/patients with the private hospitals in Dubai, United Arab Emirates. The study is meant to find out the satisfaction level of the customers based on three different elements: services, prices, and staff. The study also establishes a comparison between the satisfaction level of two reputable private hospitals: Mediclinic City Hospital and American Hospital. Qualitative Study on Patient Satisfaction with Private Hospitals in Dubai Report The three elements that were defined were further broken down. Thus the services included the different departments available such as: emergency, dental, radiology etc. The prices included the various methods of the payment for services rendered, which included: cash, credit cards, direct billing, and service packages. The satisfaction with staff included both administrative and clinical staff. The results show that customers are in general happy with services provided, relatively happy with the prices available, however they are least happy with the staff. Such results will give decision makers an insight on which of the elements included in the study requires improvement, and how to prioritize their improvement plan accordingly. Having said that, further study is required to understand the characteristics of the staff that requires improvement. Whether administrative staff lack communication skills and/or whether clinical staff lack competency skills. Further studies will help private hospitals understand their customers, which in return will improve the level of their satisfaction. Table of Content Do NOT change anything here. This is generated automatically Introduction. 5 Purpose of the Study. 5 Summary of Findings. 5 Research Design (Research Question, Data Collection and Methodology) 5 III. Findings. 5 Overall Satisfaction. 5 Satisfaction with price, service, and staff. 6 Comparison. 6 Satisfaction by Hospital Name: Mediclinic City Hospital vs. American Hospital 6 Evaluation and Reflections. 6 Recommendations. 6 List of Tables Do NOT change anything here. This is generated automatically Table 1 – Overall Satisfaction. 5 Table 2 – Satisfaction with Service. 6 Table 3 – Satisfaction with Price. 6 Table 4 – Satisfaction with Staff. 6 Table 5 – Satisfaction in Mediclinic City Hospital vs. American Hospital 6 I. Introduction A. Purpose of the StudyThe purpose of the study is to examine the level of patient satisfaction with the private hospitals in Dubai, United Arab Emirates (UAE). This study is important because based on the satisfaction levels, various decisions can be drawn and necessary actions taken. Patient satisfaction is an important and commonly used indicator for measuring the quality in health care. Patient satisfaction affects clinical outcomes, patient retention, and medical malpractice claims. It affects the timely, efficient, and patient-centered delivery of quality health care. The research can be used even in other businesses, to suggest the necessary improvements in a particular field, not necessarily healthcare. A total number of 9,328 patients were approached from 10 different hospitals in the city of Dubai. The participants were involved in a short interview that was conducted over the phone which took around 20-30 minutes. B. Summary of FindingsAccording to the results, patients were predominately satisfied with the services provided in the hospital. Surprisingly, they were least satisfied with the staff. However, it seems that they were moderately satisfied with the prices offered, whether they paid in cash or had medical insurance. II. Research Design (Research Question, Data Collection and Methodology)The purpose of this study was to measure level of satisfaction of patients attending the private hospitals in Dubai, in general. Moreover, to answer the following research questions: Are patients satisfied with services more in Mediclinic Citt Hospital or American Hospital? How services, prices, and staff members impact the level of patient satisfaction? We ran interviews on a total of 9,328 participants. The participants were chosen randomly from list of Dubai residents and were contacted over the phone. Over 15,000 individuals were contacted over a period of 2 months (October to December), however only 9,328 agreed to participate in the survey.Interviews, lasted from 20 – 30 minutes were based on an interview guide, which included a set of questions to ensure the same set of questions were used in each and every interview avoiding any bias and ensuring accuracy of results. With the participants’ consent, each interview/phone call was recorded to facilitate transcribing and coding the answers.The answers received were transferred into an excel sheet under 8 main categories:- Patients satisfied with services in Mediclinic City Hospital- Patients satisfied with services in American Hospital- Patients satisfied with prices in Mediclinic City Hospital.- Patients Satisfied with prices in American Hospital.- Patients satisfied with staff in Mediclinic City Hospital.- Patients Satisfied with staff in American Hospital.- Overall Satisfaction in Mediclinic City Hospital.- Overall Satisfaction in American Hospital.Under each category, we asked about different elements. For services, we asked about how satisfied the patients are with the services provided by various departments within the hospital such as:- Emergency services- Laboratory services- Radiology services – Pediatric Services- Dental services – Intensive Care Unit (ICU) services- Pharmaceutical services- General Services- Physiotherapy – Nutrition Counseling- Genetic Counseling- Administrative services When it came to prices, interview questions involved mode of payment such cash, credit card, or direct billing under medical insurance.Satisfaction with staff involved different questions that involved clinical staff such as doctors and nurses, in addition to administrative staff including receptionists.All of the above elements under the eight mentioned categories were assigned to implement the coding in order to obtain the final indicators by calculating the maximum satisfaction, average of satisfaction, median, minimum, and the percentage of satisfaction rate.Is there additional element that we should have looked at? III. Findings A. Overall Satisfaction Table 1 – Overall Patient Satisfaction Overall Patient Satisfaction Overall Patient Satisfaction (0,1) Max. 2 1 Average 14.52% 14.24% Median 0 0 Min. 0 0 Percentage 14.23% 14.23% Count 1328 1328 Subsample 9328 9328 Population 9,328 9,328 Table 1. states that the total number of participants were 9,328. The maximum value of satisfaction is (2) while the minimum was (0). Only 1,328 participants showed overall satisfaction with the hospitals, which represent approximately 14.2% of total participants. B. Satisfaction with price, service, and staff Table 2 – Patient Satisfaction with Service (A) Patient Satisfaction with Service (B) Patient Satisfaction with Service (0,1) Max. 6 1 Average 15.33% 10.71% Median 0 0 Min. 0 0 Percentage 10.70% 10.70% Count 999 999 Subsample 9328 9328 Population 9,328 9,328 According to Table 2. (6) is the maximum level of satisfaction, thus signifying that there were participants who showed satisfaction with a maximum of the 6 services out of the 13 services involved in the conducted interview. Only 999 participants showed satisfaction with the services provided in the hospitals, which represent approximately 10.7% of total participants. Column (B) states the number of participants satisfied with the services, whereas column (A) provides us details of the intensity and level of satisfaction. Table 3 – Patient Satisfaction with Price (A) Patient Satisfaction with Price (B) Patient Satisfaction with Price (0,1) Max. 5 1 Average 5.64% 3.73% Median 0 0 Min. 0 0 Percentage 3.73% 3.73% Count 348 348 Subsample 9328 9328 Population 9,328 9,328 According to findings listed in Table 3, (5) is the maximum level of satisfaction, thus signifying that there were participants who showed satisfaction with all of the 5 modes of payment out of the 5 involved in the conducted interview which included questions on satisfaction with the prices offered whether paying in cash, credit card, direct billing, obtaining claim forms for insurance reimbursement, and prices of the service packages provided by the hospitals. Only 348 participants showed satisfaction with the prices and mode of payment for the services rendered at the hospitals, which represent approximately 3.73% of total participants. Column (B) states the number of participants satisfied with the services, whereas column (A) provides us details of the intensity and level of satisfaction. Table 4 – Patient Satisfaction with Staff Qualitative Study on Patient Satisfaction with Private Hospitals in Dubai Report (A) Patient Satisfaction with Staff (B) Patient Satisfaction with Staff (0,1) Max. 2 1 Average 0.09% 0.08% Median 0 0 Min. 0 0 Percentage 0.075% 0.075% Count 7 7 Subsample 9328 9328 Population 9,328 9,328 According to Table 4. (2) is the maximum level of satisfaction with hospital staff, including both administrative and clinical staff members. Out of 9,328 only 7 participants showed satisfaction with the staff working at the hospitals, which represent less than 1% (0.075%) of total participants. Column (B) states the number of participants satisfied with the services, whereas column (A) provides us details of the intensity and level of satisfaction. Nevertheless, it is quite clear that participants were extremely unsatisfied with the staff. C. ComparisonCompare tables 2, 3, and 4. D. Satisfaction by Hospital Name: Mediclinic City Hospital (MCH) vs. American Hospital (AH) Table 5 – Satisfaction in Mediclinic City Hospital vs. American Hospital Patient Satisfaction Services Prices Staff Overall Satisfaction MCH AH MCH AH MCH AH MCH AH Max. 6 4 5 4 1 1 2 2 Average 2.96% 1.13% 1.97% 0.50% 0.01% 0.01% 3.10% 1.21% Median 0 0 0 0 0 0 0 0 Min. 0 0 0 0 0 0 0 0 Percentage 18.45% 8.09% 9.37% 3.53% 0.09% 0.1% 27.05% 11.63% Count 191 78 97 34 1 1 280 112 Subsample 1035 963 1035 963 1035 963 1035 963 Sample Total: 9328 E. Evaluation and ReflectionsCritically evaluate qualitative research strategy, tools and designs used in this paper (CLOs #2)Here, you want to look at your work and self-criticize your work. Re-explain your research strategy, tools, and design. What are the strengths? Weaknesses? What could have been done better? IV. RecommendationsThink about submitting this report to a manager in your business or organization.Re-summarize the findings.Recommend appropriate course of actions. Get a 10 % discount on an order above $ 100 Use the following coupon code : NURSING10

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